October 8, 2023
1. Locate your external meter chamber and open the lid and remove any surface water.
2. To make sure it is your own meter, turn off the external stop tap and then go inside and turn on any tap. If water does not run from the tap, the meter is yours.
3. Turn the water back on at the external stop tap and take a meter reading.
4. To test if there is a leak, wait 1 hour without using any water and take a reading. If the meter reading has changed, water is leaking from somewhere.
5. To locate where the leak is coming from, turn off the water at the internal stop tap. Wait 1 hour and the take a further reading. If you find a difference in the reading, there is a external leak. If there is no difference, the leak is internal.
6. If you find no difference in the meter readings throughout the test you do not have a leak.
• Pooling water where there is not normally any
• Lack of water pressure from the taps
• Damp areas on the ground
• Noises coming from pipework or hearing water running below ground
• Your bill or meter reading has increased a lot
• Any changes in the ground
After we have completed our initial inspection of the pipework and have found the leak, we can then price the work and provide a fixed quotation.
We can also provide your insurance provider with a report if a claim needs to be submitted.
Once this confirmed by your insurance provider we can start work as soon as possible.
We use different techniques to fix broken pipework, depending on the circumstances. This ranges from cutting away a section of the pipework and replacing it to placing a sleeve over the broken area of the pipe.
